Return Policy Page
At Mismo, your satisfaction is our priority. We’ve created a simple, fair return and refund policy based on the type of product or order placed through our platform.
1. SHOP (Clothing, Shoes, Accessories, etc.)
Returns Accepted: Yes
Return Window: Within 7 days of delivery
Conditions for Return:
• Items must be unused, unwashed, and in original condition with tags
• Must include original packaging
• Proof of purchase (order ID or receipt) is required
Non-Returnable Items:
• Undergarments, swimwear, or earrings (for hygiene reasons)
Refund Method: Refund will be issued once the item is received and inspected (3–7 business days). Refunds are processed to the original payment method or as store credit.
2. FOOD (Restaurant Orders)
Returns Accepted: No
Refunds Possible: Yes, only under these conditions:
• Wrong order delivered
• Food was spoiled or not safe for consumption
• Item was missing from the order
Timeframe for Reporting Issues: Within 1 hour of delivery
Evidence Required: Photo of the food and packaging, with a clear explanation
Refund Method: Refund or voucher credit issued within 1–2 business days.
3. MART (Groceries)
Returns Accepted: No
Refunds Possible: Yes, in these cases:
• Expired or damaged items
• Incorrect items delivered
Timeframe for Reporting Issues: Within 6 hours of delivery
Evidence Required: Clear photo and order reference
Refund Method: Refund or replacement will be arranged within 1–3 business days.
4. GIFT (Flowers, Plants, Gifts)
Returns Accepted: No
Refunds Possible: Limited – only if:
• Gift was severely damaged on arrival
• Wrong gift was delivered
• The item did not arrive
Timeframe for Reporting Issues: Within 3 hours of delivery
Evidence Required: Clear photo and explanation
Refund Method: Refund or re-delivery (case-by-case basis)
General Notes:
• Mismo reserves the right to refuse a return or refund if the item does not meet the above conditions.
• Refund timelines may vary based on your payment method and provider.
• In case of delivery delays or third-party courier issues, we aim to mediate but cannot always guarantee compensation.
Mismo is a Dubai-based eCommerce platform with its own fleet of delivery riders. Focused on the Deira area, we bring products from local shops, restaurants, grocery stores, and gift vendors directly to your doorstep—fast, reliable, and all in one app.
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